MyCallMate is your AI-powered receptionist, capturing enquiries, booking appointments and keeping your business connected, even when you are busy. It can answer calls 24/7, based on your selected setup and call-handling configuration.
Customers call while you're with another customer, driving, working on-site, in a meeting, away from the office, or after you've closed for the day.
MyCallMate steps in so every call gets a professional, helpful response — not a missed call or a generic voicemail.
Connect or forward your existing business number. No need to change what customers already dial.
MyCallMate is trained using your business website, services, service areas, FAQs, pricing rules and booking process.
MyCallMate answers calls, gathers information, books approved appointments and reports every enquiry back to you.
Every call gets answered, even during your busiest periods.
Calls outside business hours are handled professionally, not sent to voicemail.
Less time spent on repetitive phone admin and call-backs.
Enquiries are captured and actioned the moment they come in.
Every caller gets a consistent, courteous experience.
Appointments are checked and confirmed against your availability.
Every enquiry is recorded with contact details, ready to follow up.
Spend less time on the phone and more time running the business.
Handle more enquiries as your business grows, without adding headcount.
A typical enquiry, from first hello to a confirmed booking.
"Hi, I'm after a quote for a bathroom renovation."
"Happy to help — can I confirm the service you need and which suburb you're in?"
"Great, could I grab your name and the best number to reach you on?"
"I have an appointment available Thursday at 10:00 AM for a free measure and quote — would that work for you?"
"You're all booked in for Thursday at 10:00 AM. You'll receive an SMS confirmation shortly."
New enquiry: bathroom renovation quote. Booking confirmed for Thursday, 10:00 AM. Customer: Sarah. Contact details attached.
Example conversation shown for illustration purposes only, not a recording of an actual customer call.
Aqeel Idris leads the technical development and support of MyCallMate at Creative Dot Solutions.
Now 19, Aqeel began his online journey at the age of 12 as a graphic designer. His early interest in digital creativity developed into practical experience across web technology, Google advertising, automation and artificial intelligence.
He specialises in developing AI-powered systems designed to solve practical business problems.
As Head of Technical Support, Aqeel works on the setup, configuration, testing and ongoing improvement of MyCallMate. His focus is on making AI technology useful, reliable and easy for small and medium-sized businesses to operate.
No. MyCallMate can work with your existing business number through call forwarding, so customers keep dialling the number they already know.
You choose the setup. MyCallMate can handle every call, or step in only for missed or after-hours calls, depending on how you want it to work alongside your team.
Yes. Based on your selected setup, MyCallMate can be configured to answer calls 24/7, so calls outside business hours are answered professionally instead of going to voicemail.
Yes, MyCallMate can check availability and confirm bookings directly with customers, based on the booking rules you set.
MyCallMate is trained using your business website, services, service areas, FAQs, pricing rules and booking process, so its answers reflect how your business actually operates.
You receive a summary of each call, including the enquiry, the customer's contact details and any booking made, sent straight to you.
Yes. Calls that need a real person, such as urgent or complex enquiries, can be transferred to your team.
Setup time depends on how much detail is provided about your business, but most configurations can be completed within a short turnaround once your information is ready.
Yes, your services, pricing rules, FAQs and booking details can be updated at any time as your business changes.
Do not let a busy schedule, after-hours enquiry or unanswered phone become a lost opportunity. Let MyCallMate answer professionally, capture the details and help move the customer towards the next step.
